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Amission Ltd recommends that you take out an annual maintenance policy on all the installations that we have carried out.

We will be happy to quote you for your specific installation and requirements and an outline of the various levels of service we offer is shown below. Please contact us at support@amission.co.uk for further information.

Maintenance Service Levels

 BronzeSilverGoldSee Notes
Preventative Maintenance Visit per year1 (2 for intruder systems)22 
Call Out Charges includedNoYesYes 
Number of Inclusive Engineering call out02Unlimited* (1)
Preferential Engineering RatesYesYesYes 
Response TimeNext Business Day8 working hours4 working Hours 
Cover Working Hours8:00~18:00 /Ex WE&BH8:00~18:00 / Inc WE&BH24/365 
Cost of Replacement Parts Included?NoNoYes* (2)
Loan HardwareNoNoYes* (3)
Access to 24 hour call out serviceNoNoYes 
Cost10% of order (min £100)15% of order (min £150)20% of order (min £200)* (4)
Note(1)Call outs must be for genuine parts or system faults. In the case of 'no fault found' call out will be chargeable.
Note (2)Parts under warranty are covered. Replacement may not be identical may be of a similar or better specification. Cover is only for normal wear and tear.
Note (3)Loan equipment may not be identical to original but will perform the main functions required.
Note (4)Based on a 5 year rolling contract (minimum term 1 year). Subject to annual cost of living increases.

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Amission, the Amission eye logo and tritium are trademarks of Amission Ltd. All other trademarks acknowledged. Sales subject to Amission Ltd ‘terms and conditions’. Specifications may be subject to change without notice. E&OE. Please follow the CCTV code of practice available from www.ico.gov.uk .